What We Can Help With
Casino reviews: Found an error in a review? Have a casino to suggest? Know something we missed?
Editorial corrections: Factual inaccuracy? Outdated info? We want to know.
Privacy & data: Questions about how we handle your information?
Affiliate questions: Wondering about commission structure or partnership opportunities?
Press inquiries: Journalist or media outlet? Have questions for our team?
General feedback: Ideas for improving the Site? Thoughts on how we review?
Contact Methods
For reviews and editorial issues: [email protected]
Response time: 24-48 hours
For privacy and data requests: [email protected]
Response time: 24 hours (GDPR requirement)
For affiliate and partnership inquiries: [email protected]
Response time: 2-3 business days
For press and media: [email protected]
Response time: 24-48 hours
General inquiries: [email protected]
Response time: 48 hours
What We Can't Help With
Gambling advice: We review casinos, not how to gamble. For help with problem gambling, contact:
- GamCare: www.gamcare.org.uk
- Gamblers Anonymous: www.gamblersanonymous.org
- National Council on Problem Gambling (US): www.ncpg.org
- Spielsucht SOS (Germany): www.spielsucht-sos.de
Account issues with casinos: If you can't withdraw funds or access your account at a casino, contact the casino's support team directly. We can't intervene in disputes.
Legal advice: We're not lawyers. For legal questions about gambling regulations, consult a legal professional.
Casino scams: If you believe a casino has defrauded you, report it to the relevant regulator (UKGC, MGA, etc.) or local law enforcement.
Content removal: We don't remove factual reviews or player comments based on complaints alone. We investigate credible corrections and update if warranted.
How to Submit a Review Correction
If you found an error in one of our reviews:
- Use the "Suggest an Edit" button on the review page (easiest)
- Email [email protected] with:
- Casino name
- Which fact is incorrect
- What the correct information is
- Source (link to official docs, regulator database, etc.)
We'll investigate and update the review within 5 business days if the correction is valid. We'll credit you in the update if you'd like.
How to Suggest a New Casino Review
Think we should review a casino? Send us:
- Casino name and website
- Country/jurisdiction it operates in
- Why you think it's worth reviewing (quality, popularity, unique features?)
We prioritize:
- Licensed casinos with 6+ months operating history
- Casinos in major markets (UK, EU, Australia, Canada, US)
- Platforms players are actively asking about
Response time: 5-7 business days (we add to our queue, not guaranteed timeline)
Affiliate & Partnership Inquiries
Are you a casino operator? We're open to affiliate partnerships and potentially sponsored content (clearly labeled as such). Email [email protected] with:
- Your casino name
- Commission structure and terms
- Any marketing materials or demo access
We evaluate partnerships based on:
- Casino licensing and compliance
- Game fairness and provider quality
- Player feedback and complaint levels
- Fit with our audience
We do not:
- Accept payment to change a review rating
- Remove accurate negative reviews for commission
- Feature unlicensed or untrustworthy casinos
Privacy & Data Requests
Want to download your data? Email [email protected] and we'll send:
- All data we hold about you
- How we process it
- Who has access to it
Want to delete your account or reviews? Same email. We'll remove submitted content within 30 days.
Regulatory complaint? If you believe we're violating GDPR or similar data protection laws, you can also file a complaint with your national data protection authority:
- UK: www.ico.org.uk
- Poland: www.uodo.gov.pl
- EU (general): www.edpb.eu
Press & Media
Journalist or blogger? We're available for interviews, quotes, and background on the iGaming space.
Email [email protected] with:
- Your publication or outlet
- Story topic
- Deadline
- Preferred format (email Q&A, phone interview, written statement)
We typically respond within 24 hours.
Frequently Asked Questions
How long does it take to get a response?
It depends on the type of inquiry:
| Type | Timeline |
|---|---|
| Privacy/data requests | 24 hours (GDPR requirement) |
| Review corrections | 2-5 business days |
| General inquiries | 48 hours |
| Affiliate/partnerships | 2-3 business days |
| Press inquiries | 24-48 hours |
| New review suggestions | 5-7 business days |
Will you remove a negative review if the casino complains?
No. Accurate factual reviews aren't removed because a casino dislikes them. We correct factual errors if we verify them. We don't remove opinions or criticisms.
Can you recommend a specific casino?
We provide information about casinos so you can decide. We don't recommend specific casinos as the best for you - that depends on what matters to you (game variety, payment methods, bonuses, etc.). Read reviews and compare.
Do you take down player comments?
We remove comments that are:
- Spam or self-promotion
- Abusive, harassing, or defamatory
- Sharing other people's personal information
- Illegal content
We don't remove negative comments just because a casino or player dislikes them.
Can I request anonymity in a submitted review?
Yes. If you submit a review or screenshot of a win, you can request we don't publish your name. Email us separately to clarify.
How do I report a bug or technical issue?
Email [email protected] with:
- What you were doing
- What went wrong
- Your browser/device
- Screenshot if possible
We prioritize security issues and aim to fix bugs within 1-2 weeks.
Our Team
Casino Stats Lab is run by a small team of casino industry analysts and independent reviewers. We're based in [location], and we work remotely with contributors in multiple countries.
For more about us, see our About Us page.
Response Expectations
We aim to respond to all legitimate inquiries. However:
- Spam will be ignored (unsolicited casino promotions, irrelevant offers)
- Vague requests may need clarification (we'll ask follow-up questions)
- During holidays or high volume, responses may take longer
- Requests we can't fulfill will get an explanation why
Thank you for reaching out. We're here to make casino reviews more transparent and trustworthy.
Questions about anything on this page? Email [email protected].